Sections on this page:
- Vessel & Cruise Questions
- Pick-up & Drop-off Questions
- Food & Beverage Questions
- Booking & Payment Questions
Vessel & Cruise Questions
What is the name of the yacht I will be on?
For our cruises you will be on board the “Zoe Yacht”, a 17 meter/55 feet long flybridge motor-yacht catering for up to 12 guests and which we are the owner of. This is the yacht shown in all the photos on this website and used for all of our cruises. Please check out our photo gallery here.
Can you arrange larger boats?
Yes, for larger groups, we do also organize other kinds of boats and yachts. Please just email us with your travel date, how many people you are and what you would like to do for a quote, details and photos.
Will there be anyone else on the yacht with us?
No, it’ll just be you and your chosen companion/s (plus the crew) on board Zoe Yacht, nobody else, as all our cruises are a private charter – just for you only.
Will my privacy be respected on board?
Yes, our crew is accustomed to entertaining all kinds of guests on board including prominent ones. The professional crew are discreet and will maintain a low profile waiting on you from the moment you board appearing when needed, disappearing when you want privacy. Confidentiality is an important part of the service we offer.
What do I need to bring with me?
You should bring your camera, a sunhat and sun-cream (there is equally plenty of shade for those who want to avoid the sun). For those taking a swimming cruise (Prince’s Islands cruise), you will also need to bring a swimsuit and towel. Sometimes it may be a few degrees cooler on the water than on the shore so it’s a good idea to bring an extra layer of clothing. We also have shawls on board if you need.
Which cruise do you recommend for families?
We welcome families and children on board all our cruises. Probably one of the most enjoyable cruises for children are the swimming cruises to Princes’ Islands or Poyrazkoy with swimming stops and chance for fishing, which is very popular with many Turkish families also.
Which cruise do you recommend for swimming?
Swimming stops are possible during both our 6 or 8 hour Princes’ Islands or Poyrazkoy Black Sea cruises if conditions suit on the day. There are many picturesque small bays and calm coves dotted along these shores that make it ideal for swimming opportunities.
For your convenience, our boat has a large swim-deck at the aft equipped with a shower and steps into the water. Please ask the crew if you would like to use a cabin for changing clothes. Please bring your towels and swimwear.
Swimming cruises are also popular among many local families at weekends and children are welcome on-board. This is great to escape the heat of the city in the hot months of summertime.
What if we want to get off or have a stop on the way?
Please check which cruises include stops for getting off already:
- The 2-3 hour Sightseeing, Sunset and Dinner cruises loop around the main Bosphorus highlights, so you’ll stay on board during the entire cruise without stopping and see the sights in passing.
- The 4-6-8 hour Black Sea Mouth Cruises include a stop at Anadolu Kavagi village on the Asian Side where you can get off and explore or have lunch.
- The 6-8 hour Princes Islands Cruises include swimming stops if desired, and a stop on the islands to explore or have lunch.
- Alternatively we can drop you off at somewhere you’d like to visit before or after the cruise.
- Or please ask for a custom cruise.
How hot might it get?
In general, temperatures at sea are comfortable throughout the summer and ample shade is always available. There is also air-conditioning and heating systems available inside our vessel.
Is smoking permitted on board ?
Smoking is not permitted inside the yacht, however, you may smoke on the outside deck areas with ashtrays provided. Substances that are illegal on land are also illegal on board.
What’s the style and tempo of cruising?
Our cruises aim to provide our guests with a calm and relaxing experience away away from the rush of the city gliding at a leisurely pace for optimum sightseeing. On Zoe Yacht, so you’ll be able to soak up the sights, relax and enjoy some leisure time. So if you’re a speed seeker, our cruises may not be for you.
Will someone tell us about the sights?
If you’d like someone to tell you about the sights, please book a Tour Guide in the “Optional Extras” section during online booking for an extra fee. In this case they will be on board with you to tell you all about the sights, history, geography and culture etc. Tour guides are professional, experienced and knowledgeable local guides who are fully-licensed under the Turkish tourism ministry.
Many guests prefer to cruise purely for pleasure without a guide, so it’s optional.
What if we have bad weather?
We depart rain or shine every day all year around. Please rest assured that we only cruise when conditions are suitable according to the captain or marine authority – safety first.
For your comfort, there are two areas on the first level with heating available – the indoor lounge and the back outdoor lounge. The back outdoor lounge also has a transparent cover which is available for rain or wind, which can be partially or completely open/covered as needed. This means you can always enjoy the views, dining and relaxing all year around.
Accessibility / Wheelchair
A few footsteps of walking and 1-2 steps is required to board the yacht initially. Collapsible wheelchairs can be accommodated, providing the passenger is accompanied by someone who can assist them board and disembark for the few steps required.
Once on board, passengers may remain seated comfortably throughout the cruise on the main level to enjoy the views and service from our crew. There is a guest bathroom on board accessed by some walking and a short stairs of 4-5 steps.
We would be happy to share more detail and photos, so if you have any queries about access for someone in your group, please email us.
For safe boating, our vessel has all required safety equipment and precautions, which are regularly maintained and checked by the maritime licensing authority.
In case of emergency, lifejackets are located under the seating indoors on the main deck (near the captain’s chair), where indicated by the green and white life-jacket signs. Also life-rings are located at the back of the boat, on both the first and second levels.
Are the crew and yacht fully-licensed?
Yes, all of the crew hold all the necessary qualifications appropriate to their roles on board. Our captain and first-mate are highly experienced and come from local marineer families. They are intimately familiar with boating and Istanbul’s waters since childhood.
Zoe Yacht is legally licensed for cruising under the Turkish Chamber of Shipping for Istanbul. We are also legally licensed for tourism by TURSAB (the Turkish Tourism Authority) with the highest possible license, of A-Grade, License No. A-5339.
Pick-up & Drop-off Questions
What kind of vehicles do you use?
For your comfort where land transfers are needed, we use new-model air-conditioned deluxe vehicles with driver, usually with Mercedes Vito, Mercedes Sprinter or Volkswagen Transporter vehicles.
Where can we get picked up from?
We can pick you up right from your hotel or cruiseship in Istanbul with round-trip hotel transfers provided (FREE for European-side city-center hotels/cruiseships), or directly from selected Bosphorus hotels with their own piers (for hotel residents only), or from these European side piers: Kuruçeşme, Arnavutköy, Beşiktaş and Kabataş piers, or from these Asian side piers: Beylerbeyi and Kuleli piers.
Please see all our pick up areas here or ask us for a custom pick up point.
Do you pick-up from anywhere on the Asian Side?
Yes, we can pick you up and drop you off for free directly from these Asian side piers: Beylerbeyi or Kuleli piers.
Currently this option might not be shown in our booking system, but for now you can just choose PICK UP & DROP OFF > Yes, I would like to have a roundtrip transfer service to the yacht pier > Then enter a note that your would like to be picked up at Beylerbeyi or Kuleli.
We also pick-up from some Bosphorus hotels and restaurants with their own piers on the Asian Side, for example Aija Hotel. You do need to be a guest of the hotel or restaurant.
Some other piers may be possible for an additional fee – please contact us.
Food & Beverage Questions
Do you serve alcohol on board?
Yes, we can serve a variety of drinks from our on-board bar. When you arrive on board you will be presented with our Zoe Bar Menu, or please ask our crew. We offer a selection of alcoholic and non-alcoholic drinks available for purchase at standard bar prices. These include whisky, vodka, gin, rum, raki, champagne, sparkling wine, red and white wines, beer, coke, sprite and fruit juices.
Water, tea and coffee (Nescafe) are available on request and provided free-of-charge.
Can we arrange a pre-paid bar or drinks package?
Yes, many companies and groups often wish to arrange it like this for their guests. We can arrange a special package with limited or unlimited drinks from the bar in accordance with your wishes. Please just email us with your ideas.
Can we bring our own drinks or snacks with us?
Yes you can bring your own drinks and snacks on board by paying a one-time cork/service fee of 30 Euro. This is a single fee only, it is not per bottle and not per person. So you can bring as many bottles as you like. Once on board, our crew will be happy to provide the glasses, ice and service to help you.
Please note that we carefully manage storage and refrigeration space on board according to the daily schedule. While it’s no problem to keep a couple of your brought-on items cool in our fridge, we do ask to contact us beforehand if you are thinking of bringing many items that require cooling.
To book this option in the online booking system, select “Cork & Service Fee” as 1 item.
Dining & Special Dietary Requirements
If taking one of our lunch or dinner cruises, please advise any special dietary requirements or beverage preferences well in advance (minimum 24 hours beforehand) by email and we will do our best to provide alternative meal choices or your preferred beverages where possible. All catering and beverages are subject to availability and season.
Please note that food is only available on board when reserved at booking time or in advance (latest 24 hours beforehand). If you have already booked a cruise and would like to add a menu, cake or other extras, please email us and we will try to arrange it – subject to availability.
Booking & Payment Questions
How far ahead of time do I need to book?
We suggest that you book early to secure the dates and times which best suit you. Weekends and holidays tend to book up early as the Bosphorus is the preferred place to be and there is local demand from Turkish families and residents as well as foreign visitors.
We have limited availability with one yacht, so once someone books a particular time, that time slot is gone, and is no longer available to book in our system.
Our online booking system allows for instant real-time bookings just as you would book a hotel or flight, so bookings can be made anytime 24/7.
How do I make a booking?
Simply book online using our online booking system for real-time availability, secure payment and instant confirmation. It’s safe, quick and easy – please read more about how to make a reservation here.
Booking online with us is like booking a flight or hotel online – you’ll receive instant email confirmation after booking. You can view our terms and conditions, cancellation policy during booking, or here.
Please do drop us an email or pick up the phone if you have any questions or need help with booking.
What Forms of Payment do you accept?
- Visa, MasterCard or AMEX – Payment can be made instantly and securely online at any time using our online booking system or credit card booking form. International and Turkish credit cards are all accepted.
- Bank Transfer – Available for advance bookings and subject to an additional bank transfer fee. Full payment is required at booking time. International bank transfers may take 5-10 days to arrive. Please send us receipt of bank transfer at transfer time. Please just email us for our bank details if you prefer this option.
How do I know my booking is confirmed?
After booking, you will receive an email confirmation including all details of your cruise, pick up time, instructions and our 24/7 contact number. If you don’t receive this for any reason, we suggest checking your Junk/Spam email folders, or simply contact us and we will resend it.
I booked online but didn’t receive an email confirmation
Occasionally email confirmation may get caught in Spam or Junk email folders. But if you can’t see it for any reason, just contact us and we will be happy to resend a copy of the confirmation to you.
I’m trying to book online but I get an error
Please contact us with any problem at all that you’re having and we’ll be happy to help you. If you can take a screenshot of any error and send it to us that would be very helpful too. Sometimes trying with a different browser or device or retrying a little later resolves any issues. Or we can email you a credit card booking form as an alternative way of booking.
Can I cancel my booking?
If you need to cancel your booking our cancellation policies will apply. Please see our booking Terms & Conditions for full details.
Can I make changes to the members in my party?
If one of your party members can’t make it, you can substitute another friend! Please contact us to ensure that we have a record of your change.
Can we get an invoice for our company?
Yes, please just let us know your company details and we can send you an invoice.
What travel insurance do I need?
You will need personal accident and travel insurance.
We hold professional indemnity and public liability insurance.
How do we contact you?
For any query please go to our contact us page for our telephone, email and address. Also our opening hours are shown there.
A 24/7 emergency contact number is also given to all our guests who book directly with us (shown on your booking confirmation). If you have a question or concern that needs to be addressed outside of the regular office hours, please call us at that number for immediate assistance.
Awards & Reviews:
Please see our Certificate of Excellence and previous guest reviews on Trip Advisor.
Make a Reservation:
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A truly magical experience... it was certainly the perfect way for friends to celebrate a special occasion. Thank you for all the lovely details, like the flowers and your staff’s helpfulness.
I would recommend this experience to anyone looking for an exclusive and impressive way to discover the Bosphorus.